SCORM Compliant Package-VU22859 Provide support to consumers with psychosocial disability ICT aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Core units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MEM22001A Perform engineering activities MEM22002A Manage self in the engineering environment MEM30007A Select common engineering materials MEM30012A Apply mathematical techniques in a manufacturing

Units of competency SITTTSL002 Access and interpret product information SITTTSL009 Process travel-related documentation SITTTSL008 Book supplier products and services SITTTSL006 Prepare quotations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CUAACD531 Refine drawing and other visual representation tools CUAPPR511 Realise a body of creative work CUAPPR512 Develop sustainability of own professional practice CUAPPR513 Present a body of own creative work CUAPPR515 Establish and maintain safe creative practice Elective units BSBCRT412 Articulate

CHCCCS019 Recognise and respond to crisis situations

SCORM Compliant Package-VU22859 Provide support to consumers with psychosocial disability ICT aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.