Learning and Assessment Kit-CHCCSM010 Implement case management practice Skill Set Units of competency SIRXCEG002 Assist

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTBWN306 Use radio frequency measuring instruments ICTDRE308 Install a cable broadband multi-dwelling unit system ICTCBL306 Locate and identify cable system faults ICTTEN207 Install and test internet protocol devices in convergence networks ICTCBL303 Install and terminate coaxial cable ICTTEN312 Install telecommunications network equipment ICTDRE314 Design communications wiring systems for customer premises ICTCBL251 Install aerial and underground cable lead-ins * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSS015022 Develop strategies for more sustainable use of resources MSS405088 Plan

service and repair track type drive and support systems AURETR024 Diagnose and repair compression ignition engine management systems AURKTQ001 Diagnose and repair mobile plant final drive assemblies AURKTD002 Diagnose and repair mobile plant steering systems AURTTF005 Diagnose and repair engine forced-induction systems AURTTX006 Diagnose and repair hydrostatic transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CUALGT313 Install and test lighting equipment CUALGT314 Install and operate follow spots CUALGT311 Operate basic lighting CUAWHS312 Apply work health and safety practices CUALGT312 Repair and maintain lighting equipment CUALGT211 Develop basic lighting skills * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-CHCCSM010 Implement case management practice Skill Set Units of competency SIRXCEG002 AssistOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to