Learner Resources-CPPSEC2106 Protect self and others using basic defensive techniques HLTINFCOV001 Units of competency SIRXCEG002 Assist

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCMGT001 Develop

Units of competency BSBMKG626 Develop advertising campaigns BSBMKG553 Develop public relations campaigns BSBMKG627 Execute advertising campaigns If you require RPL Kits with comprehensive benchmarking

Units of competency PSPETH002 Uphold and support the values and principles of public service PSPPCY004 Support policy implementation PSPLEG002 Encourage compliance with legislation in the public sector PSPGEN029 Value diversity PSPGEN043 Apply government processes If you require RPL Kits with comprehensive benchmarking

allowing you to:

Learner Resources-CPPSEC2106 Protect self and others using basic defensive techniques HLTINFCOV001 Units of competency SIRXCEG002 AssistOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all